Client: CARE Insurance Brokers (Burns & Wilcox)
Transforming Insurance Brokerage into Digital Enterprise
CARE Insurance Brokers, acquired by Burns & Wilcox (UK) backed by Kauffman Group (USA), partnered with Triway to design, build, and commission a complete greenfield technology ecosystem for their new Dubai office. This end-to-end engagement delivered enterprise-grade infrastructure, network security, insurance-specific platforms, and website revamp, enabling rapid Middle East market entry with a secure, compliant, and scalable digital foundation.
Client Background
CARE Insurance Brokers was a 30-year-old, well-established insurance broking firm based in Dubai. As part of a strategic expansion into the Middle East, Burns & Wilcox (UK)—backed by the Kauffman Group (USA)—acquired CARE Insurance Brokers to establish a strong regional presence. Post-acquisition, the leadership team decided to move away from legacy infrastructure, set up a new, world-class office at Dubai World Trade Centre, One Central – Building 5, and build a secure, scalable, and compliant technology foundation from the ground up. The mandate was clear: Design, build, and commission the entire technology ecosystem from Day One.
Business Challenges
CARE Insurance Brokers (Burns & Wilcox) faced critical operational challenges that required strategic intervention
Zero legacy systems in the new office requiring complete greenfield technology setup
Tight timelines for business go-live with rapid operational readiness requirements
High regulatory and data-security expectations aligned with UK & US group standards
Seamless coordination between Middle East, UK, and US stakeholders across time zones
Future-proofing the platform for scale and regional expansion
Insurance-specific compliance requirements including AML and regulatory standards
Our Solution
Triway delivered a comprehensive transformation through integrated solution components
Infrastructure & Systems
Lenovo ThinkPad laptops for end users, Dell-based data center with enterprise storage, secure cloud backup architecture, Microsoft enterprise licensing, and centralized identity and access controls
Network & Security
Office-wide high-density Wi-Fi with Fortinet enterprise access points, enterprise-grade firewall with security policies, segmented network design for users, servers, and applications, secure remote access and monitoring
Insurance-Specific Platforms
CRM infrastructure tailored for insurance broking, Anti-Money Laundering (AML) system infrastructure, and compliance-aligned data handling and logging
Website Revamp
Strategic discussions with Dubai leadership, UK head office, and US technology teams; technology stack evaluation; UX, design, and content framework definition; phased rollout from design to production launch
Managed Services & Support
Onsite engineers stationed as back-office support, infrastructure and applications under ongoing maintenance contracts, continuous support for scalability, upgrades, and compliance
Technology Excellence
Core platforms deployed to deliver robust, scalable, and secure banking infrastructure
Lenovo ThinkPad
End-User Devices
Dell Data Center
Enterprise Storage
Microsoft Enterprise Licensing
Productivity Platform
Fortinet Enterprise Access Points
Network Security
Enterprise Firewall
Security Infrastructure
CRM Infrastructure
Insurance Broking Platform
AML System Infrastructure
Compliance Platform
Cloud Backup Architecture
Data Protection
Implementation Excellence
The transformation was executed through a carefully orchestrated program
Business & Technology Assessment
Deep-dive into business operating model, insurance broking workflows, customer profiling & data flows, application requirements, compliance, AML, and security expectations, investor and head-office technology standards
Phase 1Technology Blueprint & Investor Approval
Designed and submitted comprehensive technology blueprint covering end-user systems, enterprise network architecture, data center & storage design, cybersecurity & firewall policies, business applications, connectivity & redundancy, cloud backup and disaster recovery
Phase 2Solution Delivery & Commissioning
Entire office commissioned ahead of schedule, zero disruption to business launch timelines, seamless transition from setup to live operations
Phase 3Managed Services & Ongoing Support
Onsite engineers stationed as back-office support, infrastructure and applications under ongoing maintenance contracts, continuous support for scalability, upgrades, and compliance
Phase 4Transformational Results
The transformation delivered measurable improvements across all key performance indicators
Operational Excellence Achieved
Entire office commissioned ahead of schedule
Seamless transition from setup to live operations
Secure, scalable, and compliant IT environment
Continuous maintenance and scalability support
Business Growth Delivered
Enabled quick Middle East market entry for global insurance group
Faster time-to-operation than traditional approaches
Established foundation for future growth and expansion
Strengthened partnership with Burns & Wilcox
Strategic Outcomes
Deep insight into insurance ecosystem pain points leading to InsurTech platform development
Platform designed to enable brokers, insurers, and customers on single unified system
Better understanding of fragmented systems, compliance complexity, and CRM limitations
Platform scheduled for launch to improve transparency, efficiency, and compliance
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