Client: Coforge (MSA Partnership)
OEM Development of TourMine™ Intelligent Tourism Platform
Under Master Services Agreement (MSA) with Coforge, Triway Technologies designed and developed TourMine™, a next-generation intelligent tourism data platform. The OEM product was delivered with 6 core modules including Customer Journey Server, CRM Engine, Fleet Management, Asset Lifecycle, Services Desk, and iOS/Android mobile applications, demonstrating Triway's transition from services provider to product company.
Client Background
As part of its long-term, strategic engagement framework under a Master Services Agreement (MSA) with Coforge, Triway Technologies embarked on the design and development of TourMine™, a next-generation, intelligent tourism platform. This initiative reflects Triway's ability to move beyond services delivery into product engineering, leveraging trusted enterprise partnerships and structured OEM development models. The tourism ecosystem generates millions of fragmented data points across customer journeys, assets and infrastructure, fleet operations, services and support desks, and mobile user interactions.
Business Challenges
Coforge (MSA Partnership) faced critical operational challenges that required strategic intervention
Create single intelligent platform aggregating millions of fragmented tourism data points
Deliver actionable insights across multiple stakeholders
Support both web and mobile users
Build as scalable, OEM-grade product under Triway's HuMoS platform vision
Execute within aggressive 3-month timeline (Sep-Nov 2023)
Establish foundation for future SaaS licensing and commercialization
Our Solution
Triway delivered a comprehensive transformation through integrated solution components
Customer Journey Server
Tracks and analyses end-to-end tourist interactions, providing comprehensive journey analytics and insights across touchpoints and experiences.
CRM Engine
Centralised customer data and engagement management system enabling personalized experiences and relationship management across tourism ecosystem.
Fleet Application Engine
Manages transport and mobility assets, tracking fleet operations, scheduling, maintenance, and optimization for tourism transportation services.
Asset Lifecycle Management
Tracks tourism infrastructure assets across their complete lifecycle, from procurement through maintenance to retirement, ensuring optimal asset utilization.
Services Management Desk
Handles service requests, issues, and operational workflows, providing centralized service management and support desk capabilities.
Mobile Applications
All-in-one services aggregator for mobile users with native iOS and Android applications, providing seamless mobile experience across platforms.
Technology Excellence
Core platforms deployed to deliver robust, scalable, and secure banking infrastructure
HuMoS Platform
Modular Business Application Platform
Customer Journey Server
Analytics Engine
CRM Engine
Customer Relationship Management
Fleet Application Engine
Transportation Management
Asset Lifecycle Management
Infrastructure Management
iOS & Android Apps
Mobile Applications
Implementation Excellence
The transformation was executed through a carefully orchestrated program
OEM Product Vision
Adopted OEM product development model under Triway ownership. Engaged Sphere IT Consultants DWC LLC as outsourced development partner while retaining full ownership of product vision, scope, and architecture. Formal SOW signed on 01 September 2023.
Pre-DevelopmentDevelopment & Build
Developed TourMine™ as part of HuMoS modular business application platform. Built 6 core modules with multi-platform delivery (Web + Android + iOS). Designed for Tourism-as-a-Service (TaaS) readiness and future SaaS licensing.
Sep-Oct 2023Go-Live & Commissioning
Successfully commissioned TourMine™ beta platform with multi-module, production-ready tourism intelligence system. Web and mobile ecosystem delivered under single product vision with strong foundation for SaaS and enterprise licensing.
Nov 2023Post Go-Live AMC
Post go-live AMC and SLA support from 01 December 2023 to 30 November 2024. AMC structured at 20% of development cost, designed for long-term commercialization and partner rollout.
Dec 2023 - Nov 2024Transformational Results
The transformation delivered measurable improvements across all key performance indicators
Operational Excellence Achieved
6 core modules delivered as production-ready tourism intelligence system
Web and mobile ecosystem (Android + iOS) under single product vision
Built as scalable, enterprise-grade product under Triway ownership
Aggressive timeline execution within defined enterprise schedules
Business Growth Delivered
Demonstrated Triway's transition from services to product company
Strong foundation for SaaS and enterprise licensing under Triway EULA
Leveraged long-standing enterprise trust under Coforge MSA framework
Positioned Triway strongly in tourism technology and data intelligence domain
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