Client: Emirates Group
Contactless Workforce Intelligence Platform
Emirates Group partnered with Triway Technologies to implement an enterprise-grade facial recognition-based workforce management platform during COVID-19. The solution enabled contactless attendance, access control, and health screening for 70,000+ employees with sub-0.5 second response times, real-time HR integration, and Emirates-branded interface, transforming from pandemic response tool to strategic digital infrastructure asset.
Client Background
The aviation industry is one of the most sensitive, regulated, and high-volume human-movement environments in the world. For Emirates Group, this sensitivity was amplified during COVID-19 due to large-scale handling of multi-national, multi-cultural workforce, gender-specific and health-related compliance considerations, strict security and access control requirements, and need for contactless operations without slowing workforce movement. Even before COVID-19 peak, Emirates had initiated discussions to explore future-ready, contactless workforce management solutions.
Business Challenges
Emirates Group faced critical operational challenges that required strategic intervention
Enable contactless attendance and access control for 70,000+ employees
Integrate seamlessly with existing Emirates HR systems
Operate at enterprise scale with sub-second response times
Address health screening requirements without disrupting operations
Maintain Emirates branding, security posture, and data governance
Be extensible beyond attendance into multiple future utilities
Our Solution
Triway delivered a comprehensive transformation through integrated solution components
Enterprise Facial Recognition Hardware
Sourced and configured enterprise-grade facial recognition and thermal sensing devices internationally. Devices re-profiled and branded to align with Emirates corporate identity, appearing as native Emirates platform.
Custom Software & Integration
Developed custom middleware and integration logic for real-time integration with Emirates HR systems. Enabled time-in/time-out capture, attendance validation, exception handling with sub-0.5 second facial recognition response time for walk-through authentication.
Health & Safety Intelligence
Integrated temperature screening with automated logic to allow normal access for compliant readings or divert personnel with abnormal readings to medical intervention workflows. Zero physical contact, zero queue congestion.
Corporate Branding & UX
On system launch, interface displayed Emirates corporate logo and Emirates-branded application screens. Solution appeared as native Emirates platform, not third-party system, maintaining brand consistency and user trust.
Technology Excellence
Core platforms deployed to deliver robust, scalable, and secure banking infrastructure
Facial Recognition
Biometric Authentication
Thermal Sensing
Health Screening
Custom Middleware
Integration Platform
HR System Integration
Enterprise Integration
Real-Time Processing
Performance Engine
Corporate Branding
User Experience
Implementation Excellence
The transformation was executed through a carefully orchestrated program
Pre-COVID Ideation
Emirates initiated internal discussions to explore future-ready, contactless workforce management solutions. Triway engaged as solution integrator and innovation partner to design platform approach.
Pre-2020POC Development
Developed proof of concept with enterprise-grade facial recognition devices, custom middleware, HR integration, and health screening capabilities. Demo units installed at Emirates management offices.
Early 2020POC Validation
POC successfully validated for accuracy, speed, compliance, and scalability. Solution well-received by senior stakeholders. Validated sub-0.5 second response times and seamless HR integration.
Mid 2020Group-Wide Deployment
Following POC success, initiative evolved into larger group-wide adoption discussions. Platform recognized as strategic digital infrastructure asset with potential extensions beyond attendance.
2020-2021Transformational Results
The transformation delivered measurable improvements across all key performance indicators
Operational Excellence Achieved
Enabled contactless workforce operations during peak COVID restrictions
Facial recognition enabling walk-through authentication without delays
Real-time integration with zero manual intervention
Maintained Emirates branding, security posture, and data governance
Business Growth Delivered
Health screening without compromising speed or scale
Extensible beyond attendance into multiple utilities
Recognized as long-term digital infrastructure asset
Demonstrated enterprise innovation under crisis conditions
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